We use the ‘Freetobook’ booking software to enable customers to make online bookings and allow us to manage those bookings. The following document details what data is collected and how that data is handled.
1. Your Personal Data
When booking on the visitgellan.com website, we store the information that you give when you make a booking. This will be your name, address, telephone number and email along with payment information and the same details of everyone in your party. This information is stored in the Freetobook System in order to process your booking. You will be contacted prior to your arrival using this information to confirm your booking.
Paper copies of these Registration documents will be held in a secure file and stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations.
2. Data processed directly by third parties
When you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.
3. Joint Controllers
In the context of providing booking software to accommodation providers to facilitate online booking, Freetobook and Visit Gellan shall together operate as joint data controllers for the processing of your personal data.
4. Security Procedures
In accordance with General Data Protection Regulation (GDPR), we will observe reasonable procedures to prevent unauthorised access and misuse of personal information.
5. Control of your Personal Data
You have the right to access your personal data stored by Visit Gellan. You can email or write to us to request an overview of your personal data.
You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about this Privacy Statement.
If you have booked directly on the visitgellan.com website, you may be asked to send feedback after your stay in order for us to further improve our service. Your email address will be used for this purpose. If you complete a review it may be posted on the Visit Gellan website, Facebook page or Instagram. However, no identifying details will ever be attached to a review posting.
To Process your information as described above, we rely on the following legal bases:
Performance of a contract. The storage of your information may be necessary to perform the contract that you have with Visit Gellan when you are making a booking.
Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.